What you must know:

– Genesys®, a supplier of cloud-based expertise orchestration options powered by AI, introduced a strategic integration with Epic to enhance affected person communications and healthcare experiences.

– Via Epic's Workshop program, the businesses will combine the Genesys Cloud™ platform with Epic's Cheers Buyer Relationship Administration (CRM) suite. This integration goals to create a extra unified and seamless expertise for each sufferers and healthcare suppliers.

The necessity for uniform communication in healthcare

Sufferers in the present day count on secure, easy and empathetic interactions with their healthcare suppliers throughout all communication channels. Genesys Cloud empowers Epic customers by offering entry to essential data from affected person interactions. This complete imaginative and prescient promotes the next high quality affected person journey, main to higher outcomes, larger affected person satisfaction and stronger adherence to care plans.

Genesys Cloud/Epic integration advantages

Rising applied sciences similar to generative AI are quickly reworking the healthcare panorama. By integrating Genesys Cloud with Epic, healthcare organizations can seamlessly join affected person engagement knowledge with essential scientific knowledge from throughout techniques and departments. This promotes a extra constant and linked expertise for sufferers speaking with their care groups.

Confirmed success and future potential

Greater than 600 healthcare organizations presently use Genesys Cloud, producing greater than 130 million interactions with sufferers, members and prospects each month. Moreover, six of the ten largest U.S. healthcare techniques depend on Genesys to enhance the affected person expertise. Present implementations of the Genesys Cloud and Epic integration have already delivered optimistic leads to areas similar to entry, income cycle automation, and AI-powered intent identification and validation. Genesys' participation in Epic's Workshop program guarantees additional developments within the communications expertise.

“In an ever-evolving healthcare panorama, the power to fulfill the dynamic wants of sufferers with empathy is essential,” stated Tara Mahoney, vice chairman of the worldwide healthcare observe at Genesys. “The Genesys Cloud integration with Epic gives a versatile and scalable communications answer, permitting healthcare suppliers to remain forward of the curve, reply successfully to altering affected person preferences and create a extra customized healthcare expertise.”