What you’ll want to know:

– Talkdesk, a supplier of AI-powered buyer expertise (CX) options, lately introduced the mixing of Talkdesk Copilot with Epic’s Cheers CRM suite.

– By integrating Talkdesk Copilot with Epic Cheers CRM, Talkdesk is poised to revolutionize the healthcare contact heart panorama. This modern resolution permits healthcare organizations to ship trendy affected person experiences, enhance operational effectivity, and finally obtain higher well being outcomes.

Streamlined workflows and improved effectivity

Talkdesk Copilot integrates immediately with Epic Cheers, a number one CRM platform utilized by many healthcare organizations. This eliminates the necessity for brokers to modify between separate techniques, streamlining workflows and growing effectivity. Brokers acquire entry to a complete set of real-time options, together with:

• Actual-time transcriptions: Brokers have entry to dialog transcripts, serving to them higher perceive the dialog and supply extra related and personalised assist.
• Suggestions: Talkdesk Copilot makes use of AI to supply brokers with real-time suggestions, similar to acceptable solutions, subsequent steps, and information base articles.
• Supported automations: Automate repetitive duties so staff have extra time for extra advanced interactions.
• Computerized name summaries: Talkdesk Copilot robotically generates summaries of each name, saving brokers time and guaranteeing correct documentation.

By leveraging these options, staff can present distinctive, personalised assist to sufferers and caregivers throughout a number of departments, together with affected person entry, income cycle, and affected person providers.

Improved affected person interactions and outcomes

Talkdesk Copilot empowers brokers to information personalised conversations, finally bettering affected person interactions and well being outcomes. With real-time steering and assist, brokers can successfully tackle affected person questions and considerations, guaranteeing a easy and constructive care expertise.

Talkdesk Healthcare Expertise Cloud: A complete resolution

Talkdesk Healthcare Expertise Cloud is the business’s first contact heart platform particularly designed for healthcare organizations. This complete resolution gives a number of key advantages:

• Pre-trained AI: Talkdesk Copilot is pre-trained with particular healthcare information, permitting the software program to know the nuances of healthcare conversations and supply extra related suggestions and steering.
• Care-specific functionalities: The platform gives functionalities tailor-made to the wants of healthcare, similar to integration with digital affected person data (EHRs).
• Prepared-made integrations: Talkdesk Healthcare Expertise Cloud integrates seamlessly with present healthcare IT techniques, minimizing implementation time and complexity.

“By bringing insights from Talkdesk immediately into contact heart agent workflows in Cheers, organizations can higher serve their sufferers and create larger efficiencies, enabling well being techniques to rework their contact facilities from value facilities to worth facilities,” stated Sam Seering, product supervisor for Cheers at Epic.