What you must know:

– Reimagine Care, the nation’s main supplier of on-demand most cancers care, and Memorial Hermann Well being System, one of many largest not-for-profit organizations in Texas, are happy to announce a multi-year growth of their partnership.

– This growth follows a profitable first part which demonstrated elevated affected person satisfaction, robust scientific outcomes and improved well-being for physicians and nurses.

Bettering Most cancers Care: Reimagine Care and Memorial Hermann-Texas Medical Middle Partnership

Because the partnership started in 2023, Reimagine Care has been instrumental in supporting sufferers present process most cancers remedy at Memorial Hermann-Texas Medical Middle, the well being system’s flagship hospital. Integrating digital, digital and residential care, this system offers sufferers with steady entry to a workforce of scientific oncology specialists 24/7, twelve months a 12 months. Sufferers can join by way of textual content, telephone or video to handle symptom issues, entry cancer-specific academic content material and obtain supportive care at dwelling as wanted.

Key Outcomes and Impression

The primary part of this partnership demonstrated vital enhancements in affected person outcomes and healthcare effectivity, as demonstrated by the next key information factors:

– Affected person Engagement: This system achieved distinctive affected person engagement, with 98% of sufferers engaged at Day 30 and over 80% after Day 90. These figures far exceed the business benchmark of 28%, underscoring this system’s success in sustaining affected person engagement and adherence to care plans.

– Affected person Satisfaction: This system recorded a notable Web Promoter Rating (NPS) of +86, considerably larger than the healthcare business common of +58. This excessive stage of affected person satisfaction displays the effectiveness of the care mannequin in assembly and exceeding affected person expectations, enhancing the general affected person expertise.

– Symptom Administration: Reimagine Care successfully resolved 87% of affected person signs with out escalating circumstances to Memorial Hermann services. This proactive strategy not solely improved affected person outcomes, but in addition optimized useful resource utilization by saving care groups tons of of hours, permitting them to deal with extra crucial circumstances.

– Emergency Division Utilization: This system considerably diminished emergency division visits, with lower than 5% of enrolled sufferers requiring emergency look after doubtlessly preventable signs. This discount generated substantial value financial savings and minimized pointless hospitalizations, additional demonstrating this system’s capacity to ship high-quality care.

Along with its patient-centric advantages, this system addresses crucial challenges dealing with clinicians throughout the nation. Frequent affected person communications, together with telephone calls, texts, emails, and digital well being document notifications, are main causes of supplier burnout and turnover. By decreasing symptom-related interruptions for Memorial Hermann physicians by 87%, this system creates further time for physicians to spend with sufferers who’re bodily current within the clinic.

Future growth

Constructing on the success of the primary part, the following part of the partnership will broaden Reimagine Care’s providers to succeed in extra sufferers and physicians within the Higher Houston space. Each organizations stay dedicated to redefining the way forward for most cancers care and enhancing the lives of sufferers and their households via continued collaboration.

“We have now seen firsthand the transformative affect this partnership has had on our sufferers and workers,” mentioned Sandra Miller, MHSM, RN, NE-BC, vice chairman, Oncology Service Line at Memorial Hermann. “By leveraging Reimagine Care’s revolutionary know-how and skilled care workforce, we’ve been capable of present improved affected person care, scale back pointless ED visits and allow our physicians to work extra effectively. This growth permits us to increase these advantages to much more sufferers and additional our mission of delivering distinctive healthcare.”