What you want to know:

– Press Ganey, a pacesetter in expertise measurement, knowledge analytics and insights, at the moment introduced an enlargement of its PX Join Suite, enabling healthcare organizations to seize and act on affected person sentiment instantly within the Epic digital well being file (EHR).

– The mixing permits seamless assortment of affected person suggestions by way of Epic’s MyChart affected person portal, offering precious insights to care groups. By leveraging pure language processing, Press Ganey can analyze open affected person feedback and routinely route points to the suitable groups for decision.

Integrating Affected person Suggestions into Epic EHR

This enhancement permits healthcare organizations to enhance the affected person expertise by performing extra rapidly and successfully on suggestions. By integrating affected person suggestions into the EHR workflow, healthcare organizations can achieve deeper perception into affected person wants and preferences, resulting in improved affected person satisfaction and loyalty.

Key options of the excellent PX Join Suite embody:

• Surveys within the affected person portal inside MyChart
• Summaries of affected person experiences utilizing pure language processing
• Automated routing of affected person points to related groups

“Pulling expertise knowledge instantly into Epic transforms the power to behave on affected person suggestions,” mentioned Darren Dworkin, President and Chief Working Officer at Press Ganey. “Through the use of AI to grasp and analyze sentiment and emotion, we will flip what sufferers inform us into alternatives to meaningfully impression expertise and outcomes.”

Main nationwide healthcare programs, together with Vanderbilt College Medical Heart and New York College Langone Well being, are early adopters of the PX Join Suite for Epic.