For AccentCare, a brand new chief on the helm of its house care division means a rethink – or reaffirmation – of the corporate’s priorities.

Final month, Chris Mayne stepped into the function of house well being president at AccentCare. Mayne brings trade expertise from his earlier roles at UnitedHealth Group's (NYSE: UNH) Optum.

Now at AccentCare, Mayne's focus is on high-quality care and making certain the corporate has a robust scientific group.

“In my expertise in different elements of well being care, for those who get the standard and expertise proper, every little thing falls into place from an backside line perspective,” Mayne informed House Well being Care Information in a current dialog. “To me, the great thing about high quality and expertise — and prioritizing them — is that they’re fully intertwined.”

Throughout the dialog, Mayne additionally mentioned how the corporate focuses on natural development, classes realized from Optum and the way AccentCare is addressing at the moment's house care challenges.

HHCN: What are your short-term targets for Accentcare's house care phase, and what are your long-term targets?

Could: My two most important targets are actually about high quality and expertise, each brief and long run. Our objective is to be the employer of alternative within the house care and post-acute sector. I feel we’re properly positioned to do this.

In my expertise in different elements of healthcare, for those who get the standard and expertise proper, every little thing falls into place from a enterprise efficiency perspective. To me, the great thing about high quality and expertise—and prioritizing them—is that they’re fully intertwined. Should you emphasize high quality and carry out properly, you keep expertise. If we do a very good job of growing, recruiting, and retaining expertise, that additionally results in high-quality care, based mostly on their expertise.

I’ve spent numerous time during the last two months listening, studying and constructing relationships with the groups right here. I’m going across the nation and to markets to grasp what we’re already doing, what we need to proceed to develop and enhance. That’s the large focus for me within the brief time period.

Earlier than becoming a member of AccentCare, you had been the president of Optum’s California care supply unit. What classes do you’re taking away out of your time at Optum?

I’ve had an incredible expertise with our Optum care group. It was a group that I joined possibly 10 years in the past when it was below one other firm, after which Optum joined about 5 years in the past, however with the same enterprise mannequin. What I’ve skilled in that enterprise mannequin is the facility of value-based care, and the way that may actually unlock what we’re all attempting to do. That’s the quadruple goal: top quality; excessive affected person and supplier satisfaction; and decrease healthcare spending.

Loads of what I realized from Optum is the methods to do it, but additionally the truth that it may be performed, and that there are a variety of supply fashions which might be set as much as do it efficiently. And actually, that’s one of many issues that attracted me to AccentCare. I used to be house well being and post-acute care as a type of fashions, and because the well being care companies which might be arrange in the identical technique to obtain the quadruple goal.

It is a place the place I cannot solely do this, however I can do it at scale due to what has been developed over time at AccentCare. I introduced a few of my earlier experiences with me, which is that I wished to be linked to a tradition and a group that’s dedicated to what I name the tradition of care, caring for one another, caring for our sufferers. That’s crucial factor. I’ve seen that in spades in my first few months right here, which has been improbable.

What are among the key development drivers you might be centered on for house care at AccentCare?

As I mentioned earlier than, the easiest way to generate quantity is to develop your expertise.

Simply as necessary as a development driver for me is our relationship with our referral companions. That’s additionally an enormous a part of what I do after I go to these companions and our groups. In what methods are we already delivering service excellence and what are the issues we will do along with what we’re already doing?

How necessary is M&A to the corporate’s house care development? What makes a pretty acquisition goal for AccentCare?

Mergers and acquisitions have after all performed a significant function within the development of AccentCare and plenty of different gamers on this sector in recent times.

For lots of causes, it's not going to occur on the tempo that we've been doing it for the previous couple of years. Our greatest focus proper now could be natural development. Once we take a look at the place the largest alternatives are, it's nearly all on the natural facet. If there's a singular alternative to do some further acquisitions, we're positively going to discover that and see if it is smart.

This has an a variety of benefits. We will spend numerous time on actually centered care supply and persevering with to enhance and enhance that, and maybe rather less time than we had previously on integration actions, which is important once you do numerous acquisitions.

Traditionally, three way partnership partnerships have been an enormous a part of AccentCare’s technique. How huge a task will these partnerships play sooner or later, and what organizations does the corporate need to work with?

The three way partnership companions that we’ve are tremendous thrilling to me. They’re an actual differentiator for us and our companions. It is going to play an enormous function — that’s the brief reply. We will certainly proceed to search for alternatives to do extra joint ventures.

We take a look at organizations which might be fascinated by new methods to attain high quality outcomes throughout that continuum of care. I imply, that's the place the magic occurs.

What house care challenges are most necessary to AccentCare and what artistic methods do you propose to implement to deal with them?

One of many greatest challenges I've confronted in my first few months right here is after all the expertise scarcity, and that's a problem that impacts your entire sector.

There’s numerous momentum to speculate right here. That begins with listening to our groups about what it takes to assist enhance. That’s numerous what I’ve been doing, and likewise addressing these obstacles after I hear them. The enter from the frontline groups is tremendous worthwhile on the subject of expertise, after which additionally alternatives to enhance our packages. The issues that aren’t going to be solved piece by piece, however we’ve to systematically take what we’ve and proceed to enhance. We do this by all the traditional channels, coaching and improvement, recruiting channels, complete rewards, all the above.

One other problem I wish to point out is how we will proceed to streamline the executive burden for our clinicians, and we proceed to take a look at this with our technical companions.