What it’s essential to know:

– SoundHound AI, Inc. (Nasdaq: SOUN), a world chief in synthetic speech intelligence, right this moment introduced that MUSC Well being has deployed an AI agent powered by its Amelia Affected person Engagement answer to enhance affected person entry to info.

– MUSC Well being’s new AI agent, Emily, leverages Amelia’s integration with Epic to allow personalised, simplified, and environment friendly affected person self-service. Amelia was lately acquired by SoundHound AI.

Enhancing Affected person Engagement and Operational Effectivity with Amelia AI Brokers

Emily, a part of the Amelia Affected person Engagement answer, is now accessible 24/7 in MUSC Well being’s affected person entry middle to help sufferers. The AI-powered agent permits sufferers to handle appointments and obtain solutions to nonclinical questions, serving to to extend affected person satisfaction and operational effectivity for the Charleston-based well being system.

The Amelia Affected person Engagement answer, now built-in into SoundHound AI’s broader market providing, offers healthcare organizations with AI brokers that leverage superior conversational and generative AI applied sciences. These AI brokers are designed to be dependable, safe, scalable, and HIPAA compliant, whereas being accessible through quite a lot of voice and chat-based platforms to facilitate pure language interactions with sufferers.

Main healthcare techniques are deploying Amelia AI Brokers to automate essential duties, together with:

– Schedule and handle appointments

– Consumption, pre-registration and check-in

–Funds by sufferers

– Medication refills

– Location of amenities, physicians and companies

By automating these features, Amelia AI Brokers not solely streamline procedures but additionally enhance the general affected person expertise.

“MUSC Well being is dedicated to offering the very best service to our sufferers. This contains all touchpoints throughout the care continuum. Amelia’s integration with Epic permits us to construct and deploy a strong digital assistant that’s already positively impacting affected person entry. Powered by the Amelia Affected person Engagement answer, our digital assistant permits speedy affected person self-service, serving to to scale back name volumes and wait occasions,” mentioned Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Well being.