What you’ll want to know:

– RadiantGraph, an AI-powered platform designed to remodel shopper engagement in healthcare, secured $11 million in Sequence A funding led by M13, with important participation from XYZ Ventures and True Ventures.

– The funding will gasoline the enlargement of RadiantGraph's platform capabilities and drive additional progress inside medical health insurance and healthcare organizations.

Addressing member engagement challenges

Conventional member engagement strategies in healthcare are sometimes ineffective and don’t meet the wants and expectations of right this moment's customers. People face a posh and complicated healthcare system and wish customized communications by their most popular channels.

RadiantGraph addresses these challenges by offering a complete platform that:

• Unites knowledge: Integrates disparate healthcare knowledge sources to create a holistic view of every member.
• Personalizes communication: Makes use of AI and machine studying to tailor communication methods and content material for particular person members.
• Delivers by way of a number of channels: Attain members by their favourite channels, together with unsolicited mail, electronic mail and voice AI.

Demonstrable success

RadiantGraph has achieved exceptional progress by processing personalization fashions for greater than 3.5 million individuals and delivering important enhancements for its clients. For instance, the platform helped one buyer obtain a 12-fold enchancment in figuring out members more likely to enroll in a program, whereas one other noticed a three-fold enchancment in figuring out those that may keep away from pricey surgical procedures by proactive intervention .

Enhancing platform capabilities

RadiantGraph continues to innovate with new options together with:

• Clever Personalization: Identifies member segments and makes use of AI to tailor communication methods for every particular person.
• Integrations: Permits seamless integration with main cloud platforms equivalent to AWS, Google Cloud Platform, Snowflake and Databricks, accelerating knowledge integration and personalization.

“Healthcare wants its personal shopper engagement platform. AI capabilities have develop into exceptionally highly effective and may help us decide how you can interact every shopper based mostly on their distinctive wants. However and not using a platform that solves healthcare issues on day one, firms are spending tens of tens of millions cobbling collectively level knowledge options and programs that merely haven't labored,” mentioned Anmol Madan, Founder and CEO of RadiantGraph . “This funding will increase our skill to assist payers and healthcare organizations see the constructive affect of shopper engagement on their KPIs and enterprise outcomes.”