What you should know:

– KLAS Analysis has launched a brand new report displaying purchaser's regret for EHR choice amongst current choice makers in small, standalone hospitals (1-200 beds).

– The report, US acute care EHR market share in 2024 relies on interviews with hospital leaders and an evaluation of market share knowledge and divulges key developments in EHR choice, implementation and satisfaction amongst small hospitals.

Epic, MEDITECH and Oracle Well being dominate the market

Whereas small hospitals traditionally thought-about a variety of EHR distributors, the market has consolidated round three key gamers: Epic, MEDITECH and Oracle Well being.

• Epic Neighborhood Connection: This hosted answer, provided by bigger Epic clients, is engaging due to its potential to enhance integration and doctor satisfaction. Nevertheless, Epic's price and restricted direct help could possibly be prohibitive.
• MEDITECH extension: Expanse is thought for its user-friendliness and is commonly chosen by hospitals that already use older MEDITECH programs. Nevertheless, the fashionable interface and improved usability additionally appeal to new clients.
• Oracle Well being: This platform provides a variety of options and decrease upfront prices, making it a well-liked consideration for small hospitals. Nevertheless, issues about surprising prices and restricted flexibility within the shared mannequin have led to decrease satisfaction amongst some clients.

Blended satisfaction with Oracle Well being and TruBridge

Regardless of having essentially the most web new small hospital wins from 2021 to 2023, Oracle Well being obtained the bottom worth rating among the many distributors evaluated within the KLAS report. This dissatisfaction stems from issues about surprising prices for extra modules and customizations, in addition to challenges with implementation and coaching.

TruBridge, usually chosen for its perceived decrease price, additionally obtained low satisfaction scores as a consequence of its outdated consumer interface, integration points and a scarcity of vendor help.

Epic and MEDITECH present larger satisfaction

In distinction, newer Epic Neighborhood Join and MEDITECH Expanse clients report larger satisfaction with their options. Suppliers admire the fashionable instruments and functionalities these platforms provide and have skilled fewer discrepancies between gross sales guarantees and precise outcomes.

Challenges in implementation and coaching

Throughout all suppliers, small hospitals specific dissatisfaction with the implementation and coaching processes. This highlights the necessity for elevated funding in coaching and extra prescriptive steerage from distributors to make sure profitable EHR adoption and optimization.