At Provertrust, one theme repeatedly emerges with our payers' clients: messy, inaccurate, disconnected knowledge. So when our crew acquired the outcomes of a survey centered by payers that was carried out firstly of 2025, we have been shocked to listen to that the majority respondents from the survey had a rosy view of their community knowledge from the supplier.

We had commissioned the survey to strengthen our perception into how Provintrust would possibly higher provide the wants of payers for improved knowledge integrity of suppliers. As an alternative, we’ve got realized a distinct lesson: most managers at payers' organizations at firm stage don’t assume they’ve an information drawback.

How does the Providrust crew know that this drawback exists? We see the cracks within the Payers' Supplier Community Information Day by day, in each division. After receiving the analysis outcomes, our advertising crew collected specialists from each nook of our firm, together with product managers, knowledge analysts, implementation specialists, account managers and gross sales leaders, to investigate the outcomes. All of them mentioned the identical: how do payers don't know that there’s a drawback?

On this white paper we define the overwhelming constructive analysis outcomes and evaluate them with our experiences that come shut and personally with the difficulty of suppliers. We don’t share this comparability as an indictment, however as a name for a greater understanding of the shortcomings that also exist within the community knowledge of the payers.

Collectively we will work on a greater future for well being care – however provided that all of us acknowledge that there’s a drawback.

To evaluate the findings of the white paper, A reckless disasterFill within the type under:

Photograph: Thanakorn Lappattaranan, Getty Pictures