
UHS receives 2025 Press Ganey Human Expertise Guardian of Excellence Award® – The Journal of Healthcare Contracting

January 16, 2026 – Common Well being Providers introduced that it has been named a winner of the 2025 Human Expertise (HX) Guardian of Excellence Award® by Press Ganey, the worldwide chief in healthcare expertise options and providers. This award is a part of Press Ganey’s annual rankings of the nation’s prime hospitals and healthcare programs, primarily based on shopper expertise efficiency.
As a winner of the Press Ganey HX Guardian of Excellence Award®, UHS ranks within the prime 1% of healthcare suppliers for delivering a robust shopper expertise over the previous yr. As a greatest apply, UHS is working carefully with Press Ganey to distribute textual content messages inviting sufferers to go away a Google assessment about their healthcare expertise. By 2025, UHS distributed a couple of million textual content messages to sufferers. This technique has confirmed efficient in sustaining open communication with sufferers.
Press Ganey companions with greater than 41,000 healthcare organizations in its mission to scale back affected person struggling and improve the resilience of healthcare suppliers to enhance the general security, high quality and care expertise.
“This recognition displays UHS’ relentless pursuit of excellence,” mentioned Patrick T. Ryan, chairman and CEO of Press Ganey. “Their forward-thinking strategy and give attention to steady enchancment encourage us all. We’re proud to associate with them as we construct a extra related and human healthcare expertise.”
“This award highlights UHS’s dedication to offering distinctive affected person care within the communities we serve,” mentioned Marc D. Miller, President and CEO of UHS. “The popularity validates our intentional give attention to service excellence, actively listening to affected person suggestions and delivering a superior affected person expertise. With almost 70,000 Google opinions by 2025 throughout our U.S. hospitals and amenities, we perceive the significance of shopper insights in making healthcare choices. Our objective stays to be the popular, trusted healthcare supplier in each market we serve.”
Press launch right here.