
We now have an issue: even medical doctors have hassle navigating our healthcare system
I first thought I had ALS once I rushed to a gathering and observed my proper leg was performing sluggish. As a retired doctor and pharmaceutical director, I acknowledged the indicators instantly. After my assembly, I known as my spouse and advised her my suspicions.
I used to be proper; Docs formally identified me three months later, in December 2015.
As with all uncommon ailments, my journey since then has been lengthy and arduous. The signs regularly labored their means by means of my physique and I’ve been utilizing a wheelchair for years. However along with slowly shedding my bodily autonomy, one in all my largest challenges is navigating the healthcare system on the opposite aspect, as a affected person.
Almost 9 in 10 adults have issue understanding and taking motion on their well being knowledge. That is solely exacerbated by the deep fragmentation of the healthcare system. If I assumed it could be simpler for a health care provider, I used to be fallacious. I used to be pressured to leap by means of hoops and navigate the various complexities of the system identical to everybody else.
Our healthcare system: a “labyrinthine problem”
Our healthcare system is designed across the administration and the supplier, not the affected person. Based on Silicon Valley Financial institution’s 2026 report, that is additionally the place a lot of the funding in AI healthcare goes.
When a affected person sees an digital medical document, they see incomprehensible medical shorthand, lab values, CPT and ICD-10 codes. They’re medical and authorized documentation, not instruments that sufferers can use to know and advocate for their very own care.
Every establishment additionally has its personal affected person portal. Sufferers like me who’ve visited a number of clinics, specialists or hospitals (I sought assist from eight!) proceed to handle completely different portals, every with its personal login particulars, billing techniques and partial elements of our medical historical past.
After years of this, my medical data piled up – 150 pages in actual fact – and have become an increasing number of overwhelming each time I entered a health care provider’s workplace. With every new appointment my story turned tougher to convey.
Fashionable well being tales solely grow to be extra complicated after we think about that we have now entry to extra well being knowledge than ever. Our wearable expertise gives an on-demand electrocardiogram, detects sleep apnea, tracks important indicators and extra. Anybody can even ask their favourite LLM a well being query and get a concise reply at any time.
However most AI would not have all of the context wanted to ship correct data, solely the knowledge a person provides it. Illness, then again, unfolds as a steady course of. This discrepancy creates a fertile floor for misinformation and will increase affected person confusion.
Our healthcare system is a labyrinth that even an skilled physician like me finds tough to navigate. My data and medical literacy have been crucial to my ALS journey. For people and not using a comparable background, it’s far more tough. Subsequently, well being literacy and affected person advocacy must be handled as core parts of care.
Affected person pursuits in motion
Regardless of suspecting ALS from the beginning, 4 medical doctors didn’t correctly look at me and delayed a proper prognosis. Considered one of them even advisable pointless again surgical procedure based mostly on an MRI alone. Advocating for myself turned an ongoing duty.
In observe, this advocacy required:
- Questioning suggestions that weren’t in step with the complete scientific image.
- Compiling a coherent medical historical past from knowledge unfold throughout establishments, specialists and portals.
- Translating uncooked knowledge into choices, from dietary modifications geared toward lowering irritation to interventions to deal with extreme sleep apnea.
- Revisiting essential therapy selections with a longitudinal context, moderately than performing on remoted check outcomes or single opinions.
My medical coaching has helped me do that extra successfully. However the work of gathering, understanding, and making use of one’s personal well being data shouldn’t be reserved for these with a scientific background. And happily, it may be supported by fashionable digital instruments.
What modified my expertise was the flexibility to see my well being as an ongoing story moderately than a sequence of disconnected encounters. As a substitute of reconstructing my historical past at each appointment, I now assessment it with my physician. This permits us to make actual trade-offs and make higher knowledgeable choices. Once I wanted again surgical procedure – for actual this time – that shared context helped me discover a surgeon prepared to function on an ALS affected person.
I lived with ALS for 9 years whereas navigating a healthcare system that routinely overshadowed my very own medical actuality. However I do know that ache is just amplified in folks with out medical experience like mine.
Context and understanding of their situation will not be one thing sufferers ought to wrestle with alone. After we assist sufferers higher handle their well being literacy, we empower them to grow to be higher advocates for caring for themselves.
Picture: Syolacan, Getty Photographs

Dr. Michael Robinson is a retired doctor and pharmaceutical government, a person residing with motor neurone illness, and an avid person of the StoryMD platform. He spent 15 years within the pharmaceutical business and retired after his ALS prognosis. Dr. Robinson went on to grow to be a relentless advocate for the ALS neighborhood, serving on a number of advocacy committees and advisory boards. He focuses on enhancing scientific trial design, increasing equitable entry to new therapies, and just lately revealed a qualitative examine of the Revised Amyotrophic Lateral Sclerosis Practical Score Scale.
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