Intermedia Cloud Communications launches new Cloud answer
US-based cloud communications firm Intermedia Cloud Communications has launched Intermedia Healthcare Options, a cloud answer designed to enhance communication and collaboration.
The answer is designed to combine synthetic intelligence (AI), knowledge analytics, inner collaboration and cloud expertise to streamline operations for healthcare suppliers.
The launch was introduced on the Enterprise Join convention, which befell in Florida this week.
Intermedia Healthcare Options can assist integration with digital well being document (EHR) methods equivalent to Epic Programs, MEDITECH, athenahealth, Veradigm Oracle Cerner, eClinicalWorks and NextGen Healthcare.
By linking EHR knowledge to affected person interactions, the answer goals to enhance workflows, response instances and the standard of affected person care.
The platform's complete suite of instruments helps multi-channel communications, together with telephone, e mail and SMS, and leverages EHR knowledge for clever name routing.
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The answer facilitates stay interactions through voice, textual content and video conferencing, triggered by real-time EHR occasions equivalent to appointment and billing reminders or prescription refills.
For worker collaboration, it presents AI-powered chat, voice, video conferences and file sharing purposes, guaranteeing effectivity no matter group members' location.
Intermedia's answer additionally offers high quality administration instruments for supervisors by way of the SPARK AI system, permitting them to determine points and prioritize calls crucial to affected person care.
To adjust to Well being Insurance coverage Portability and Accountability Act (HIPAA) rules and guarantee knowledge safety, the answer offers encryption and archiving capabilities for all affected person communications for as much as ten years.
Jonathan McCormick, Chief Operation Officer and Chief Income Officer of Intermedia, stated: “With Intermedia Healthcare Options, our objective is to allow healthcare suppliers to effortlessly navigate the complexities of affected person care.
“By seamlessly integrating important instruments and leveraging AI expertise to enhance answer efficiency, we goal to create an setting the place sufferers obtain best-in-class care and suppliers obtain operational excellence with out sacrificing high quality .”
